Privacy Policy for Live TV Boxes

Last Updated: February 10, 2026

Live TV Boxes (“we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.livetvboxes.com and purchase our products, including Android TV boxes, remotes, and streaming accessories.

We are compliant with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

  1. Information We Collect

We collect personal information that is necessary to fulfill your orders and improve your shopping experience. This includes:

  • Identification Information: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: Credit card details or other payment credentials.
    • Note: We do not store full credit card numbers on our servers. Transactions are processed by secure third-party payment gateways.
  • Technical Data: IP address, browser type, device information, and cookies (to manage your cart and session).
  • Customer Support Records: Records of your communication with us regarding technical support for TV boxes, warranty claims, or returns.
  1. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process payments, ship your TV box orders, and provide tracking numbers.
  • Communication: To send order confirmations, shipping updates, and respond to your inquiries regarding setup or hardware issues.
  • Support & Warranty: To verify purchase dates for warranty claims and provide technical troubleshooting for hardware issues.
  • Marketing (With Consent): To send newsletters or promotional offers about new TV box models or accessories. You may opt-out of these communications at any time.
  • Fraud Prevention: To detect and prevent fraudulent transactions, which is common in the consumer electronics sector.
  1. Consent

By using www.livetvboxes.com and providing us with your personal information, you consent to our collection and use of that information for the purposes detailed in this policy.

  • Implied Consent: When you purchase a product, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
  • Express Consent: For secondary reasons, like marketing, we will ask you directly for your expressed consent or provide you with an opportunity to say no.
  1. Sharing of Information

We do not sell your personal information. We only share your data with third parties necessary to run our business:

  • Service Providers: Logistics companies (e.g., Canada Post, UPS, Purolator) to deliver products, and payment gateways (e.g., PayPal, Stripe) to process transactions.
  • Legal Compliance: We may disclose your information if required by Canadian law or if you violate our Terms of Service.
  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (such as tax laws).

  1. Security

To protect your personal information, we take reasonable precautions and follow industry best practices (such as SSL encryption) to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

  1. Cookies and Tracking

We use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use the checkout functionality on our site.

  1. Third-Party Links

Our store may contain links to other websites (e.g., manufacturer support pages or app stores). We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  1. Accessing and Correcting Your Information

Under PIPEDA, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. Please contact our Privacy Officer at the email below to make a request.

  1. Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at:

Live TV Boxes Steeles Ave W, unit:49, suite #5 Woodbridge, ON L4L 9P1,  info@bluemoontechnologies.ca