Live TV Boxes Website: www.livetvboxes.com Last Updated: February 10, 2026

Shipping Policy

  1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and Canadian holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Cut-off Time: Orders placed before [e.g., 2:00 PM EST] typically ship the same day.
  • High Volume: During high volume periods (e.g., Black Friday, Christmas), processing times may be extended by an additional 24 hours.
  1. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the weight of the package and your location.

We primarily use the following carriers:

  • Canada Post (Expedited, Xpresspost, Priority)
  • UPS / Purolator / FedEx (depending on region)

Estimated Delivery Times:

  • Ontario & Quebec: 1–3 Business Days
  • Western & Eastern Canada: 3–7 Business Days
  • Remote/Rural Areas: 7+ Business Days
  1. Tracking Your Order

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

  1. International Shipping (USA)

We currently ship to addresses within Canada and the United States.

  • Customs & Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Live TV Boxes is not responsible for these charges if they are applied; they are your responsibility as the customer.
  1. Damages and Lost Packages

Live TV Boxes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.
  • If your package is marked “Delivered” but you have not received it, please check with neighbors or your building manager first, then contact the carrier.

Return & Refund Policy

We want you to be completely satisfied with your Android TV box. If you are not, we offer returns under the following conditions.

  1. Return Period
We offer a 14-day return window from the date of purchase. To be eligible for a return, the item must be in its original condition. A 20% restocking fee will apply to any returned product that has been opened or used.
 
If any items are missing from the return, the cost of the missing item(s) will be deducted from the refund amount based on their individual price.
 
Returns must be made at the buyer’s own expense, as we provide free shipping for the initial order. Once the returned product is received and inspected, the refund will be processed in accordance with our policy.
 
  1. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unmarked & Undamaged: The device must have no scratches, dents, or signs of wear.
  • Original Packaging: Must include the original box, manual, power adapter, HDMI cable, and remote.
  • Factory Reset: You must perform a factory reset on the device to remove your personal accounts (Google, Netflix, etc.) and data before returning.

Non-Returnable Items:

  • Gift cards.
  • Downloadable software products.
  • Remote controls that have been physically damaged by the user (dropped, liquid damage).
  1. The “Bricked” Device Clause (Important)

Warranty and returns are VOID if:

  • The device has been “rooted” or modified with custom firmware not authorized by the manufacturer.
  • The device is “bricked” (unresponsive) due to a failed software update attempted by the user.
  • The device has been opened or tampered with physically.
  1. Restocking Fee

Because electronics require testing, cleaning, and repackaging, returns for non-defective items (e.g., “changed mind” or “didn’t like the interface”) are subject to a 15% restocking fee. This fee will be deducted from your refund amount.

  • Defective items are exempt from restocking fees.
  1. Return Process
  1. Contact Us: Email us at info@bluemoontechnologies.ca with your Order # and reason for return.
  2. RMA Number: If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  1. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  1. Exchanges (Defective Items Only)

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@bluemoontechnologies.ca

Contact Us

For more information about our shipping or return practices, please contact us at: Email: [Your Support Email] Mailing Address: [Your Mailing Address]